Terms and Conditions

Terms and Conditions

  1. 1. Choose the item you like and enter the size and quantity you require in the appropriate box before clicking ‘Add to Basket’. Please note that if you require printed numbers you should select ‘Add to Basket and Personalise’
  2. Review your basket making sure things like size and colour fit your requirements (it is recommended that you order samples before making a bulk order to ensure proper fit and style)
  3. Enter any applicable discount codes.
  4. Select your payment method. All major credit/debit cards and Paypal are accepted.
  5. Enter your details and confirm.

Products and Personalisation

Prices for goods appear on the product pages and include all applicable taxes. Prices and offers may vary and may only be available for limited times. All prices and offers are subject to availability and may be removed or changed. Some offers carry a maximum amount per customer.

Payment

Express Football Kits will only accept payments from credit/debit cards (such as Mastercard, VISA, Maestro and American Express), PayPal or Amazon Payments. If you cannot pay using these options then we advise that you use directsoccer.co.uk to for the option to pay by Cheque, BACS transfer or invoice. Delivery Delivery costs are additional to the displayed price and vary depending on the country of delivery. Our delivery costs are detailed here .

Returns

All non-personalised items may be returned within 28 days of delivery. The customer is responsible for the cost of returning the goods and the goods will remain at your risk until we take delivery of them. If a refund is payable to you we will process the refund as soon as possible.
To cancel an order, you must inform us in an email to [email protected] You must also return the goods to us as soon as possible in their original condition with all packaging and tags intact. You have a legal obligation to take reasonable care of the goods while they are in your possession. Our returns policy does not affect your statutory rights. If you return goods claiming they are defective, we will examine the returned goods and will notify you of your refund via e-mail within a reasonable period of time. We will process the refund due to you as soon as possible.
Any orders for personalised goods are non-returnable. Please note that this does not affect your statutory rights. If you have a query about returning goods, please contact [email protected].

Data protection

Any personal information you provide to us is stored securely and is processed in accordance with this privacy policy and the Data Protection Act 1998. We take industry standard measures to protect against unauthorised or unlawful processing of your personal information, including encrypting your information. The website can recognise past users by using cookies. Cookies personalise your visits to meet your individual preferences. You can disable cookies by adjusting your internet settings. When you supply your information to us you accept the risks associated with the Internet and consent to our processing your information in accordance with this policy and will not hold us responsible for any loss of your information unless we have breached our duty of care to you.

Complaints

We take all feedback very seriously and aim to deal with complaints as quickly and effectively as possible. For complaints relating to orders placed through our website please email [email protected] To help us deal with your complaint, please detail all aspects of the issue along with your order number contact details.

Written communications

The Law requires that some of the communications we send to you should be in writing. By accessing our site you accept that this will be primarily electronic, through e-mail or notices posted on our website. By accessing this website you agree to this electronic means of communication and you acknowledge that all communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

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